Last Updated: January 12, 2026
Recess may allow you to return an Item in limited circumstances.
A Buyer may open a formal return case with us by going to: my purchases, Selecting the item, Filing dispute. A buyer has 3 days after delivery to file a dispute.
Please note you will not be able to open a formal return case if you have already accepted the order.
Trades, offline transactions, items that do not fit, or orders where the Buyer changed their mind are not covered by Recess Protect. These types of purchases are considered final sale and not eligible for return.
When a return case is opened, the Buyer must upload photos and provide any additional details describing the issue as requested by Recess support. Recess will review the case, and if the request is approved, Recess will issue a refund to the Buyer. It is the sellers responsibility to pay for and facilitate the return.
Buyers will receive non-redeemable Recess Credits for purchases made entirely, or partially, with non-redeemable Recess Credits.